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 Are mystery shopping calls effective?
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contactpoint
Starting Member

USA
3 Posts

Posted - August 09 2011 :  3:55:04 PM  Show Profile  Email Poster  Visit contactpoint's Homepage  Reply with Quote
We do mystery shopping calls, but we also record and score actual/live customer calls. How much more effective would they be in the hospitality business? Is it worth extra money to record live calls?

http://www.contactpoint.com/about-you/sales-training-tips-and-resources/231-26-ways-to-use-recorded-calls-at-your-business?utm_source=AHLA&utm_medium=Group&utm_campaign=Content%2BProduction

McKay Allen - ContactPoint - The World Leader in Sales and Customer Service Optimitics
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